Monday, May 15 – Professional Development Day


Concurrent 1.1: (Full-Day Session)

Healthcare Procurement: What Makes it Special?

Sarah Friesen, Friesen Concepts

Iris Ko, former Strategic Policy & Innovation Director of Ontario Government

This session provides an overview of the healthcare procurement landscape, including the legislative framework, procurement models and nuances of organizational culture, using Ontario as an example. You will learn about leading practice procurement methodologies, including approaches (and challenges!) to innovation procurement.

Whether you are new to healthcare, or in need of a refresher, this session will also provide an overview of the Ontario Broader Public Sector (BPS) Procurement Directive and how it affects your procurement processes. It will provide a framework for how to be effective in your job while complying with the Directive, and clarify some interesting procurement myths and realities.

Participants from both healthcare organizations and supplier organizations will benefit from this session.  Let our experts help you optimize your procurement experience so you can hit the ground running.


Concurrent 1.2: (Full-Day Session)

A Leader’s Toolkit to Managing Change and Transition

Penny Clark, CPCC, CHRP, ACC, Principal Owner, Insightfull Coaching

Ann Dolan, BBA, CEC (Certified Executive Coach)    

This workshop will be valuable to Healthcare Supply Chain Leaders who are looking for tools to assist them in managing the tremendous amount of change and transition that exist in the environment today.
The session provides an interactive day, filled with experiential exercises.  It is focused on providing you awareness, techniques and tools to assist you in managing yourself and your teams through change and transition.
Understanding change vs transition will assist in setting context for the day.  This workshop focuses on the human side of change, beyond the quantitative deliverables of any change initiative. It permits the Participants the opportunity to learn, experience and share in a safe environment.  They will take away techniques and processes for implementation back in their own environment.
If you are looking for practical tools to help you move forward in the complex and every changing Healthcare environment, this workshop is for you!
BONUS: A Leader’s Toolkit - Innovation Readiness Assessment Tool

Dr. Kennenth McKayProfessor, University of Waterloo

Chelsea MarrUniversity of Waterloo

The WatIS (Waterloo Innovation System) research team at the University of Waterloo has prepared a suite of self-assessment and project assessment tools for innovating organizations in the health care supply chain.

At the end of A Leader’s Toolkit to Managing Change and Transition, attendees will participate in the WatIS self-assessment of their own innovator profile.  This interactive exercise will provide the attendees a hands-on experience to understand their own profile and obtain a confidential individual report. Participants must have a smart phone or tablet that can reach the web to take part in the exercise and to view the results.


Tuesday, May 16 – HSCN Annual Conference Day 1


Better Now: The Anatomy of Change in Canadian Healthcare

Dr. Danielle MartinFamily Physician, VP, Medical Affairs and Health System Solutions, Women’s College Hospital
Sponsored & Introduced by Medbuy   

It has been said that when it comes to health care, Canada is nation of pilot projects: we manage to innovate but we are rarely able to scale up our successes so that everyone who needs care has access to best practice. If a new approach to reducing surgical wait times works in Saskatoon, why don’t we also see it in Halifax? To create the kind of change that will improve lives everywhere, everyone has a role to play. Health care providers,  governments and the public all need to participate in bringing success to scale. What will it take to get this ball rolling?

Concurrent Sessions

Concurrent Session 2.1

Unique Device Identifiers – The Next Big Step for Effective Analysis

Bill Bobbie, President, Cook Canada Inc.    

Unique Device Identifiers (UDI) is the means of identifying and tracking Medical Device usage, tied to outcomes for Patient treatments.
The goal of establishing a unique device identification system is to adequately identify medical devices through their distribution and use globally. When fully implemented, the label of most devices will include unique device identifier (UDI) in human‐ and machine‐readable form.
The unique device identification system offers a number of benefits that will be more fully realized with the adoption and integration of UDIs into the health care delivery system. UDI implementation will improve patient safety, modernize device post-market surveillance, and facilitate medical device innovation.
This formidable process will give Healthcare Providers in the future, Real World Data for assessing individual Device performance for a broad range of patient treatments.

Participants will learn how UDI‐based data can feed into the procurement process and help to guide purchasing decisions.

Concurrent Session 2.2

Supply Disruption: Managing the Unexpected

Jill Craven, VP Pharmacy and Clinical Services, Medbuy    

Supply disruptions caused by back orders, recalls or discontinuations continue to plague the healthcare industry. The Medbuy team has developed a collaborative business process that embeds risk management, visual controls, standard work, accountability and quality improvement to address supply chain disruptions in a more all-encompassing manner. This ultimately results in reducing  risk to patient care enhancing patient safety and enables timely information flow to Medbuy’s members from its suppliers. As well, change management is an integral part of the process to manage cultural siloes.
The presentation will outline the steps to this BORD (BackOrders/Recalls/ Discontinuations) process and accountability at each of these steps as well as present before and after process maps that removed redundancy and waste in the system. We will demonstrate the online form that suppliers utilize to inform Medbuy of a backorder/recall/discontinuation and walk through the series of automated notifications that occur to ensure communication and risk rating within a 24-hour period. We will share how these processes are being used for all products from medical/ surgical to pharmaceuticals and the advantages to the patients in using a standard work process. We will also demonstrate a drive towards six sigma, ensuring greater accuracy.

Concurrent Session 2.3

Fostering Innovation in Healthcare: Transforming Capital Procurement

Amit Sobti, Provincial Director, Major Projects, BCCSS

Darren Gray, Director, Allied Health Sourcing Projects, BCCSS    

BCCSS has been working with key stakeholders to develop a strategic procurement process for the acquisition of medical imaging capital equipment that best meets BC Health’s scale, business and clinical requirements.
In BC, diverse business processes and funding models tied to the acquisition of capital equipment make a competitive process that aligns all health authorities at the provincial level challenging. The pace of technology change requires an agile approach to procurement.

BCCSS has developed a Request for Pre-Qualification procurement that consists of a gated, two phased process, developed to reduce clinical time, cost, and increase quality of service and equipment while ensuring a fair, competitive and open procurement process is executed.  Phase 1 of the procurement process consists of the issuance of a public procurement document (a Request for Pre-Qualification, “RFPQ”). In addition, suppliers are rated on demonstrated past performance in providing equipment to organizations of similar size and complexity as BC Health Authorities and overall value proposition.

The second phase is a Directed RFP that will set out the specific requirements for the capital outlay. The overall award in the directed RFP is based on a combination of the scores from both phases. This phase allows for a more site specific, targeted, agile and nimble process that has a typical 2-3 week turnaround based on the fact that initial assessment has already been conducted and terms and conditions have already been agreed to in the MSLA.

Evolution in Supply Chain in Healthcare

Kevin EmpeySupervisor, Brockville General Hospital

Kevin will share his perspective on the reality of the current environment – how the healthcare supply chain system has evolved over the past 5 years impacting doctors, vendors, hospitals and ultimately the patients we all serve.
Public scrutiny demands transparency, access to more expensive services and the expectation of continuance of a strong Canadian healthcare system.  Kevin will talk about advances made in Ontario and the perceived and real obstacles and the opportunities that exist through advanced practices learned from other jurisdictions. He will share his perspective on what is working and what he believes remains to be done.

Sponsored by Baxter Canada    

Innovative Medical Equipment Management: How to Create Savings while Reducing Risk!

Rob Bull, VP Accountable Care, CFO and CIO, Southlake Regional Health Centre    

Healthcare expenditures on medical equipment represent a significant and growing component of overall healthcare spending in Canada. The cost to manage and maintain medical equipment is equally as important as procuring new equipment especially when considering the impact on patient care and quality when the equipment does not function properly or goes down altogether. Furthermore, mission critical equipment spans various different areas of a hospital such as Diagnostic Imaging, Lab Services, and the ICU/CCU and is supplied by many different manufactures making the task of managing the equipment complex, costly and time consuming.
This presentation will provide an overview on methodologies that have helped Southlake Regional Health Centre maintain their medical equipment with effective internal and external management, limited risk, while generating more than 20% savings on an annual basis when compared to traditional service management programs. Key learnings will be shared on the top tips to cut costs associated with medical equipment maintenance such as effectively using what you have, ensuring equipment is properly maintained, and utilizing alternate service providers. Specific information will be shared on the Southlake Regional Hospital experience and how they have generated over $4.8 Million in savings, $3.5 Million of that amount as cash to their bottom line by implementing some of these leading practices.

Off the Beaten Path: Delivering Healthcare in Developing Countries

Wes Robinson, Director, Operations and Emergency Response, Health Partners International of Canada

In Canada you can go to the local Walmart Pharmacy and pick up any drug you need from Tylenol to prescription drugs, but not so in most of the world. HPIC tries to maximize movement of donated pharmaceuticals from our industry partners to support projects, hospitals and Canadian doctors in the developing world. We ship containers, humanitarian kits and air shipments in disasters and health crises.
Off the beaten path will share the challenges of logistics in remote parts of the world. Wes will illustrate one organization’s journey and exploration to find ways to carry out conventional transactions within a supply chain that is stressed beyond the imagination. The overarching objective is to get pharmaceutical supplies to remote countries and to the people desperately need them, while still preserving the quality.  Let HPIC take you on their journey – the failures and the successes encountered as they fulfill their mission of helping people with health issues.
Zimbabwe is a failed state where the people have 5% of their requirements of drugs. HPIC has extended their reach to supply a distribution network of 125 rural hospitals facing a scarcity of drugs and supplies. The question becomes how can we who have so much help those who have so little?

The Future is Already Here!

Dr. Alexandra T. Greenhill, Physician CEO and Entrepreneur

As an award winning physician tech innovator, Dr. Greenhill has seen first hand that "'The future is already here — it's just not evenly distributed'. That difference in adoption can be easily explained because of the tendency to be worried and confused about all the massive transformations related to technology and innovation, which leads to resistance to change even while we are not satisfied with the status quo and fully know that resistance is futile.
We’ll take a dive into rapidly emerging, game changing and convergent technology trends and more importantly, how they can be leveraged to change the face of healthcare, enable clinicians, empower patients, and finally accomplish the objective of delivering better care at lower costs.

This session will be an entertaining short guide to what is already happening,  what is coming, how to understand and embrace it all.

A Global Strategy to Accelerate Supply Chain Innovation to Strengthen Health System Quality and Safety

Dr. Anne Snowdon, Chair and Professor, World Health Innovation Network    

One of the greatest challenges facing global healthcare systems is patient safety: medical error has now become the third leading cause of death in North America, right behind heart disease and cancer. Not only are adverse events devastating for patients and their families; they are very costly to organizations and to the healthcare system. Unfortunately, healthcare systems have made very limited improvements in addressing patient safety issues despite decades of research and safety initiatives developed to address the problem, at both a country and the global level. While there is growing awareness worldwide of the challenge of patient safety, there has been little evidence of actual improvement in the increasing rates of deaths and serious injury related to error and adverse events.
In this presentation, a global strategy to improve patient safety and performance will be described that engages global health systems to leverage supply chain innovation using UDI to reduce the risk of error proactively to enable interventions before an error takes place, rather than retrospective approaches that focus on learning from errors that have already caused harm. The global strategy will support the development of a well-developed supply chain infrastructure in clinical environments that would protect patients by making it much less likely for errors to happen, and enable tracking and tracing of products from manufacturer to patient outcomes, to enable health systems to more readily identify product performance and value for patients to improve patient safety across healthcare systems. The goal of this global collaboration is to transform supply chain processes to create healthcare environments that are highly visible to stakeholders, proactively alert clinicians to risk, and protect patients from adverse events. 

IGNITE Session - Bursts of Innovation Activity from Across Canada 

Various Speakers

Join us for the most fast-paced and high-energy session of the HSCN 2017 conference, as leaders, disrupters and users across the industry share their experience and new innovations with HSCN delegates. Learn about advancements in technology and processes designed to improve patient experience and outcomes across Canada.
New for 2017, this session aims to engage, excite and empower the healthcare industry to continue to push beyond the leading edge.


Wednesday, May 17 – HSCN Annual Conference Day 2


Are Economic Pressures Putting Us On a Path to Health Reform?

Colin BusbyAssociate Director, Research, C. D. Howe Institute

Colin will discuss the prospects for ongoing slow economic growth and what that might mean for the period of spending restraint facing most provincial health systems. He will also discuss key benchmarks of Canadian healthcare’s international performance, highlight service areas that are overdue for change and that face demographic pressures. Further, he will underscore the key economic and political barriers that continue to thwart attempts to reform healthcare or scale up successful pilots.  

Sponsored by HealthPRO   

Concurrent Sessions

Concurrent Session 3.1

Cyber Attacks: Practical Steps You Can Take to Address the Risk

Paul Sullivan, Brokerage Manager, HIROC   

As we continue to collaborate, share and expand into new horizons we expose ourselves to a new category of risk. Cyber risk has become a critical concern for healthcare organizations around the world. Recent high profile cyber breaches have revealed how complacency on the part of senior leadership can lead to massive damage to an organization’s bottom line and reputation. What exactly are these new exposures and how can we protect ourselves against them? What solutions are available to help protect us? In this session, we will look at real world examples of cyber incidents, lessons learned and steps HSCN members can take to reduce the threat. As we enter into the leading edge of new horizons, we need to understand this necessary risk and identify strategies to mitigate. 

Concurrent Session 3.2

Value-based Procurement in Healthcare

Kara LeBlanc, Category Manager, Service New Brunswick, Health Services

Participant learning objectives include:
  • Creating awareness of a leading value-based procurement framework in health
  • Learning from notable projects across Europe
  • Success factors for implementation in New Brunswick Canada

Concurrent Session 3.3

Using Innovation Procurement to find solutions to Healthcare Opportunities – A Real Life Example

Sharon Baker, Director Innovation Procurement, System Coordinated Access, Waterloo Wellington

Lori Moran, Sr. Project Manager, System Coordinated Access, Waterloo Wellington

Jeff KavanaghPresident and Co-founder, CognisantMD   

The presentation is a case study of a completed procurement process that used innovation procurement methods and tools to find the right partner for improved access to health and community services in Waterloo Wellington Region. Participants will have the opportunity to hear both the public sector and the successful proponent experience with this exciting approach. The System Coordinated Access (SCA) program is leading an exciting initiative to remove inefficiencies and barriers to care by creating a secure, system-wide electronic referral (eReferral) process that will allow information to flow across the continuum of care in Waterloo Wellington. The program developed and executed a procurement strategy focused on finding the right partner to provide a solution for the Waterloo Wellington Region, and 7 other participating LHINs. The process was completed in August 2016 with a contract award.
The speakers will describe the development and execution of key steps in the process.

Health Technology Assessment (HTA): A Primer for Procurement Professionals 

Dr. Fiona MillerAssociate Professor, Institute of Health Policy, Management and Evaluation, and Director, Division of Health Policy and Ethics, THETA

Dr. Tammy CliffordVice-President, Medical Device and Rapid Response Programs, CADTH

This panel aims to introduce procurement professionals to Health Technology Assessment (HTA) and to explore ways in which it is, and is not, similar to health system procurement. First, we explain HTA as a process that influences the adoption of health technologies (e.g., drugs, devices, diagnostics), and also as a discipline that uses a specific and well-defined set of methodologies to assess the value of health technology. Second, we discuss the several ways in which HTA and procurement – while similar in some respects – are also very different. Finally, we explore efforts and opportunities to connect HTA and procurement.

Atlantic Collaboration - Health Procurement

Minister Victor Boudreau, Department of Health, New Brunswick

Dr. Watson Will See You Now!

Richard McDonald, IBM Distinguished Engineer and Canadian Technical Executive/Senior Certified IT Architect, IBM

New systems are appearing every day that can "think" for us. We call them cognitive systems. IBM's Watson technology has evolved greatly since it played (and won) Jeopardy a number of years ago. In this session we'll explore how Watson and cognitive computing has evolved and how it's changed a number of industries. We'll focus on healthcare and talk about how Watson is changing how healthcare is provided and research is done. We'll also explore how we may interact with systems in the future. Please join us for this lively and provocative session.
Sponsored by 3M Health Care

Leadership: It Starts with Me!

Michelle Ray, Writer and Motivational Speaker    

Michelle challenges individuals to take charge of themselves, shift perspectives and discover their greatest potential through her simple yet powerful premise: Leadership is first and foremost a state of mind.
We all possess the ability to profoundly impact another person by the manner in which we conduct ourselves.  When we go out in the world with a happier disposition, we impact others positively.  By our own demeanor, we create an energy force that has the power to change attitudes and change lives.  We should never underestimate our own personal power!

This humorous, highly energized and insightful presentation offers a deeper understanding of the power of positive thinking and personal initiative, as well as specific tools to implement when faced with our own negative thinking. ​

Sponsored by Voyageur


Sarah Friesen, HSCN Co-Chair

Zachary PocklingtonHSCN Co-Chair

SCMAO/HSCN Healthcare Supply Chain Certification Recipients

Supply Chain Department of the Year Award

Delegate Draws