Supply Chain Customer Solutions Lead

Johnson & Johnson Customer & Logistics Services

Location: Markham, Ontario

Reports to: Manager, Customer Supply Chain Solutions

Submission Deadline: 2/23/2018

Scheduled Working Hours: 37.5

Johnson & Johnson, through its operating companies, is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. We strive to provide scientifically sound, high quality products and services to help heal, cure disease and improve quality of life. Johnson & Johnson Medical Devices Companies is one of the largest and most diversified medical devices businesses in Canada and around the globe. The company will offer unparalleled exposure to product lines as diverse as joint reconstruction, trauma, spine as well as medical devices for minimally invasive and open surgical procedures, devices for women’s health, infection prevention and control and cardiovascular & neurovascular diagnostics and treatment.

Position Summary: Within J&J Customer & Logistics Services (CLS), the Supply Chain Customer Solutions (SCCS) Lead is directly responsible for partnering with the Johnson & Johnson Medical Device Canada (JJMDC) Strategic Customer Group (SCG) and key JJMDC healthcare customers in the development and implementation of supply chain customer solutions in the Canadian marketplace. The SCCS Lead assesses the joint J&J-Customer supply chain for opportunities and develops improvement recommendations. The Lead implements these solutions based on customer and JJMDC business needs. The SCCS Lead will have a high degree of autonomy and direct customer interface in the assessment of the customer supply chain and will work directly with customer counterparts to implement solutions and measure results.

The incumbent is responsible for engagement with customers for needs identification and implementation of on-site inventory management solutions as well as the continuous improvement of fulfillment processes related to these solutions. This responsibility comprises of project leadership to implement connectivity of cross-organizational IT systems, process mapping of current and future state fulfillment processes and inventory analysis/optimization. Once implemented, the incumbent will be responsible for the ongoing management of the customer relationship related to these solutions. The SCCS Lead will work within and across multiple functions and JJMDC businesses to execute responsibilities and lead change management efforts related to solutions implementation with J&J and Customer stakeholders. The SCCS Lead will communicate across the organization to generate knowledge of inventory management solutions and communicate customer successes associated with these solutions. 

Key Responsibilities:

  • Partners with Customers to improve inventory and order management processes related to JJMDC products
  • Assesses Customer needs and understands current state product flow by facilitating discussion among key stakeholders including the Customer, J&J Sales, SCG and CLS functions
  • Leads customer and J&J team in the installation of on-site inventory management solutions, including but not limited to current and future state process mapping, inventory analysis and optimization (PAR / Safety Stock / Min/Max), fulfillment process redesign and integration of J&J-Customer order management IT systems
  • Owns post-installation operational customer relationship (inventory and order management) for product covered by on-site inventory management solutions
  • Leads analysis, development and implementation of supply chain solutions to integrate J&J-Customer supply chains and deliver joint value across organizations
  • Evaluates logistics & supply chain processes and business practices to develop solutions to improve service and efficiency
  • Conducts complex supply chain analysis using multiple data sources to diagnose effectiveness of JJMDC operational and transactional processes within J&J-Customer supply chain


  • Supply Chain, Materials Management, Logistics and/or Inventory Management experience required
  • Experience working with supply chain systems technology is required, including but not limited to ERP, Master Planning, Warehouse Management, Inventory Management, and/or Replenishment based systems
  • Inventory management experience is required. Including but not limited to demand/supply planning, Vendor Managed Inventory (VMI), Collaborative Planning, Forecasting & Replenishment (CPFR) and setting PAR / Safety Stock levels
  • Proven success in achieving financial and service targets related to inventory management is required
  • Direct Project leadership / management experience is required
  • Process excellence experience is preferred, including training, certification(s) and practical experience applying Lean and Six Sigma methodologies
  • Experience in the healthcare sector, specifically Medical Devices and Technology is preferred
  • Previous experience working directly with and managing Customers is preferred
  • Strong interpersonal, and collaboration competencies, and demonstrated ability to cultivate strong business relationships across a matrixed organization
  • Big picture thinking: looking for areas of improvement to create growth, improve financial performance and gain competitive advantage in the marketplace
  • Results and performance driven with bias for action & sense of urgency on priorities.
  • Proven leadership, analytical and strategic thinking abilities are essential with previous experience in an analytical role required
  • Extensive analytical & troubleshooting skills
  • Strong communication & presentation skills

Technical Competency requirements:

  • Education: University degree is required. Degree in a supply chain/engineering is preferred as is an MBA.
  • Certifications: APICS CPIM and/or CSCP, Project Management Professional (PMP), and Green/Black Belt certification in Six Sigma or LEAN are preferred


  • Minimum 5 years supply chain experience is required. Supply Chain experience in healthcare is preferred. Experience working in a highly matrixed organization is critical for success.
  • Strong technical skills: SAP, Tableau, SQL, VBA, Cognos, Excel, and ability to quickly learn other internal and external systems

French bilingualism is preferred

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

Instructions for Application:
Visit the following link to apply: Job requisition id: 5522171129 

Wednesday, January 10, 2018 11:26:00 AM Categories: Supplier Postings