This Module will focus on process re-engineering to increase value to the organization. Even minor changes in business process can have dramatic impacts on cash flow, service delivery and customer satisfaction. Topics include:
- How to re-engineer a process
- The impact of culture, attitude and behaviours
- The difference between IT and business process
- What to expect from the individual leading the process reengineering initiative
Module 1 is a prerequisite for the other two modules in the HSCN Certificate program. It is essential that participants complete the modules in order.
Instructor: Shamsha Kanji, P.Eng
Shamsha Kanji is a consultant who focuses on business transformation & strategy, process re-engineering using Lean, organizational reviews and procurement & supply chain excellence.
She is adept at managing multiple stakeholders, insightful when conducting process improvements and expertly provides options, recommendations and alternative models that are tangible, innovative and appropriate to the business context.
Mrs. Kanji utilizes Lean when conducting process reviews, directly involves stakeholders in ‘as is’ and ‘to be’, and has a proven track record of completing process reviews within three months.